Knowledge Integration: Learning from the Millennium Bug Experience: A Case Study of NatWest Bank Global Financial Markets
نویسندگان
چکیده
Despite the enormous media coverage that the issue of year 2000 (Y2K) readiness has received in recent months, the focus of that coverage has been restricted almost exclusively to technological aspects. Non-technical issues have tended to be either ignored completely or given very little attention. Most importantly, not much is known about the organisational processes of preparing to face this vitally important challenge. A case study of NatWest Global Financial Markets’ (GFM) Y2K programme was conducted to analyse its main features and lessons. The research concludes that, if applied properly, such lessons can be used to contribute to post-millennium business growth. In particular, in this study, the importance of penetrating functional boundaries, building shared perspectives and reconfiguring organisational memory is highlighted.
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